Refund policy
ASP WORLDWIDE CORPORATION
CANCELLATION & REFUND POLICY
Effective Date: August 29, 2026
This Cancellation & Refund Policy applies to ASP PPS (Pick, Pack & Ship) and related e-commerce setup, implementation, consulting, training, operational, and business services provided by ASP Worldwide Corporation.
This policy should be read together with the client's applicable signed agreement, Terms of Service, and Risk Disclosure.
1. PROGRAM PAYMENT STRUCTURE
Where applicable under the client's written agreement, the ASP PPS $10,000 program structure consists of two separate components:
• $5,000 Service & Setup Fee
• $5,000 client operating/supplier capital
These amounts serve different purposes and should not be interpreted as a single service fee.
2. $5,000 SERVICE & SETUP FEE
The $5,000 Service & Setup Fee compensates ASP Worldwide Corporation for professional services and work performed for the client.
Depending on the applicable agreement, these services may include:
• Business and e-commerce setup
• Marketplace account preparation
• Marketplace application assistance
• Operational configuration
• Product and supplier research
• Systems implementation
• Training and consulting
• Technical and administrative assistance
• Pick, Pack & Ship preparation
• Business strategy and operational guidance
• Application of ASP Worldwide Corporation's professional knowledge, systems, resources, and experience
The Service & Setup Fee is compensation for services performed. It is separate from the client's operating/supplier capital.
3. CANCELLATION BEFORE WORK BEGINS
If a client submits a written cancellation request before ASP Worldwide Corporation has begun performing contracted services, the request will be reviewed according to the signed agreement and applicable law.
Any legally required cancellation or refund right will be honored.
4. CANCELLATION AFTER SERVICES HAVE BEGUN BUT BEFORE COMPLETION
If a client requests cancellation after ASP Worldwide Corporation has begun performing services but before the contracted setup has been completed and before the first marketplace included in the client's agreement has been approved, ASP Worldwide Corporation will review the request individually.
Any refund eligibility may take into consideration:
• Services already performed
• Setup work already completed
• Consulting or training already provided
• Research already performed
• Systems or accounts already configured
• Authorized third-party expenses
• Nonrecoverable costs incurred for the client
• Other deliverables already provided
• The client's signed agreement
• Applicable law
Where legally permitted and provided by the applicable agreement, the reasonable value of services already delivered and authorized expenses already incurred may be deducted from an otherwise refundable amount.
5. COMPLETION MILESTONE
For purposes of the applicable ASP PPS service structure, the principal completion milestone occurs when BOTH of the following have occurred:
• The contracted setup services have been completed; AND
• The first marketplace included in the client's applicable agreement has been approved.
This milestone is important because it establishes that ASP Worldwide Corporation has performed the contracted setup work and delivered the professional implementation for which the Service & Setup Fee was charged.
6. WHEN THE $5,000 SERVICE & SETUP FEE BECOMES NON-REFUNDABLE
Once the contracted setup has been completed AND the first marketplace included in the client's agreement has been approved, the $5,000 Service & Setup Fee is considered fully earned and non-refundable.
At that stage, ASP Worldwide Corporation has applied and delivered its professional labor, business knowledge, systems, implementation, research, resources, experience, training, and operational setup for the benefit of the client's business.
A client's subsequent decision not to continue operating the business does not, by itself, create a right to a refund of services that have already been fully performed.
This provision applies only to the extent permitted by applicable law and does not eliminate any non-waivable legal rights.
7. CLIENT OPERATING/SUPPLIER CAPITAL
The separate $5,000 designated as client operating/supplier capital is NOT the ASP Worldwide Corporation Service & Setup Fee.
Where applicable, this capital is intended to support eligible business operations according to the client's written agreement.
It may be designated for authorized business purposes such as:
• Product acquisition
• Supplier expenses
• Marketplace-related expenses
• Shipping or fulfillment
• Packaging
• Advertising where authorized
• Other approved operating expenses
The specific use, control, accounting, availability, and disposition of operating/supplier capital will be governed by the client's written agreement.
8. UNUSED OPERATING/SUPPLIER CAPITAL
Any request concerning unused operating/supplier capital will be evaluated separately from the Service & Setup Fee.
The amount, if any, remaining will depend on documented authorized business expenses, outstanding obligations, transactions already initiated, nonrecoverable expenses, and the terms of the client's signed agreement.
Operating/supplier capital already properly spent or committed for authorized business purposes is not treated as an unused balance merely because the client later cancels the program.
9. THIRD-PARTY MARKETPLACE DECISIONS
Amazon, Walmart, eBay, Etsy, Shopify, payment processors, suppliers, carriers, and other third parties operate independently from ASP Worldwide Corporation.
ASP Worldwide Corporation cannot guarantee:
• Marketplace approval
• Continued marketplace account status
• Sales
• Revenue
• Profitability
• Marketplace payouts
• Payout timing
• Product performance
• Supplier availability
• Third-party policies or decisions
Any refund rights relating specifically to ASP Worldwide Corporation services will be determined according to this policy, the signed agreement, and applicable law.
10. NO REFUND BASED SOLELY ON BUSINESS PERFORMANCE
Business and e-commerce activities involve risk.
Lower-than-expected sales, lack of profit, changes in customer demand, marketplace competition, supplier issues, or other business performance results do not automatically create a right to a refund for services that ASP Worldwide Corporation has already properly performed.
ASP Worldwide Corporation does not guarantee financial results.
11. HOW TO REQUEST A CANCELLATION OR REFUND
All cancellation and refund requests must be submitted in writing.
The request should include:
• Client's full name
• Business name, if applicable
• Email address
• Telephone number
• Service or program purchased
• Date of enrollment or agreement
• Reason for the request
• Any relevant supporting information
Requests should be sent to:
support@aspwcusa.com
ASP Worldwide Corporation may request additional information reasonably necessary to review the request.
12. REVIEW OF REQUESTS
ASP Worldwide Corporation will review cancellation and refund requests based on:
• The client's signed agreement
• This Cancellation & Refund Policy
• Services already performed
• Completion status
• Marketplace approval status where applicable
• Documented business expenses
• Operating capital already used or committed
• Applicable federal, state, and local law
Approval or denial of a refund request will depend on the specific facts and contractual terms applicable to that client.
13. REFUND METHOD
When a refund is approved, ASP Worldwide Corporation may return the approved amount through the original payment method or another lawful method agreed upon with the client.
Processing times may depend on banks, payment processors, Shopify, or other financial service providers.
14. CHARGEBACKS AND PAYMENT DISPUTES
Clients are encouraged to contact ASP Worldwide Corporation at support@aspwcusa.com regarding a billing or service concern before initiating a payment dispute.
Nothing in this section prevents a client from exercising lawful rights available through a payment provider or applicable law.
ASP Worldwide Corporation reserves the right to provide agreements, communications, service records, completed work, transaction records, and other relevant documentation when responding to a lawful payment dispute.
15. REQUIRED LEGAL RIGHTS
Nothing in this policy is intended to waive, restrict, or eliminate a cancellation, refund, disclosure, consumer-protection, or other right that cannot legally be waived.
Where applicable law provides the client with greater rights than this policy, applicable law will control.
Any additional cancellation or refund rights specifically stated in a client's signed agreement will also apply according to their terms.
16. POLICY CHANGES
ASP Worldwide Corporation may update this policy prospectively when reasonably necessary to reflect changes in services, operations, or applicable legal requirements.
Changes to the online policy do not retroactively eliminate contractual or statutory rights that already apply to an existing transaction.
17. CONTACT INFORMATION
For cancellation requests, refund requests, billing questions, or questions regarding this policy, contact:
ASP Worldwide Corporation
3343 Peachtree Rd NE, Suite 145, PMB 1553
Atlanta, Georgia 30326
Email: support@aspwcusa.com
Website: www.aspwcusa.com
Phone / WhatsApp: 470-215-6993